RoyalPanda Online Casino Privacy Policy

At Royal Panda, we understand that your trust is the foundation of everything we do. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, register a Royal Panda account, or use any of our services, including our royal panda casino app and royal panda live casino products. By using our platform, you consent to the practices described in this document.

Who We Are

We at RoyalPanda operate under Royal Panda Ltd. (registration C58222), licensed and regulated by the Malta Gaming Authority under corporate group licence MGA/CRP/237/2013. Our casino royal panda platform is part of the LeoVegas Mobile Gaming Group, a company within MGM Resorts International. Our registered office is located at Level 7, The Plaza Business Centre, Bisazza Street, SLM 1640, Sliema, Malta.

Information We Collect

When you complete royalpanda register procedures or use our royalpanda login credentials, we collect a variety of information necessary to provide our services safely and legally. We gather this data directly from you and, in some cases, automatically through your interactions with our website and royalpanda app.

• We collect your full name, date of birth, address, email, and phone number during registration
• We record identification documents to verify your identity in line with anti-money laundering regulations
• We track your royal panda deposit and royalpanda withdrawal transaction history
• We monitor your gaming activity, including slots and live casino sessions, to ensure fair play
• We log your IP address, device type, browser information, and geolocation data
• We store your communications with our customer support team

How We Use Your Data

Our RoyalPanda team processes your personal data for several legitimate purposes. We use this information to manage your account, process your royal panda bonus offers, verify your identity, and comply with our regulatory obligations under Maltese law.

• We use your data to open and maintain your royalpanda casino login account
• We process transactions related to your royal panda casino bonus and promotional activity
• We analyze your behavior to detect and prevent fraud or problem gambling
• We send you marketing communications about our royal panda promo code offers, where you have consented
• We use aggregated data to improve our royal panda slots selection and overall user experience

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to enhance your browsing experience. These tools allow us to remember your preferences, keep you logged into your royalpanda casino app account, and analyze how visitors use our royal panda casino online services. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate RoyalPanda effectively.

• We share data with payment providers to process your deposits and withdrawals securely
• We disclose information to regulatory bodies, including the Malta Gaming Authority, when legally required
• We work with identity verification services to confirm your eligibility to play
• We may share information with fraud prevention agencies to protect our platform and our players
• Our alternative dispute resolution partners, including eCOGRA, may receive relevant data if a dispute arises

Data Security

We at Royal Panda take data protection extremely seriously. Our systems use industry-standard encryption, secure servers, and strict access controls to safeguard your personal information from unauthorized access, alteration, or disclosure. We regularly review our security measures to keep pace with evolving threats and ensure our royal panda casino payout processes remain safe and reliable.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our licensing obligations. Even after you close your account, we may retain certain records for a period required by Maltese gaming regulations and anti-money laundering laws.

Your Rights

As a player at RoyalPanda, you have specific rights regarding your personal data under applicable data protection laws, including the GDPR where relevant to your jurisdiction.

• You have the right to access the personal data we hold about you
• You may request that we correct inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing
• You may withdraw consent for marketing communications at any time
• You can request a copy of your data in a portable format

To exercise any of these rights, you may contact our Data Protection Officer at dpo@leovegasgroup.com, or reach our support team directly through help@royalpanda.com.

Restricted Territories

Our royal panda casino services are not available to residents of certain jurisdictions, including Afghanistan, Curaçao, Cyprus, Ethiopia, Iran, Iraq, Kuwait, Somalia, Syria, the United States, Yemen, and any other territory where online gaming is prohibited by law. We reserve the right to verify your location and restrict access accordingly.

Children's Privacy

We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. Our royal panda betting and gaming services are strictly intended for adults, and we implement age verification measures during the royalpanda register process to prevent underage access.

International Data Transfers

As part of the LeoVegas Mobile Gaming Group, we may transfer your data across our international offices for processing purposes. Whenever we do so, we ensure appropriate safeguards are in place to maintain the same level of protection required under Maltese and European data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our royal panda casino online platform after any updates constitutes your acceptance of the revised terms.

Contact Us

If you have questions about how we handle your personal data, our team is here to help. You can reach us via live chat, email at help@royalpanda.com or support@royalpanda.com, or by phone at +46 8 124 11 401. Our Data Protection Officer can also be contacted directly at dpo@leovegasgroup.com for any privacy-related concerns.